What if an integration fails at three in the morning?
Failures are alerted rather than silent, and every payload is logged so the affected records can be identified and replayed. Under a support agreement there is a defined response time; without one, the alerting and the logs still allow your own team to act.
Planning an integration?
Send us the two systems and the record types involved. We will come back with an outline scope and the approach we would recommend, within one working day.