Ownership, risk and support
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Do you work with agencies on a white-label basis?
Yes. We are regularly subcontracted for the integration element of a wider build, either working with the end client under your brand or staying entirely behind the scenes. Scope, documentation and handover…
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Will the integration survive a Shopify theme change?
Yes. Back-office integrations work against the Admin API and are independent of the storefront theme. Only Storefront-API or checkout-level work needs revisiting when the theme changes, and that is called out in…
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Who owns the code once the project is finished?
You do. Source code, credentials, environment configuration and written documentation are handed over on completion, and there is no licence fee for continuing to use what we have built. You are free…
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What happens when a platform changes its API?
Most major platforms version their APIs and support each version for a defined period — Shopify, for example, publishes quarterly and supports each version for a year. Integrations under a support agreement…
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How is our data protected?
Development takes place against sandbox environments rather than live data wherever the platforms allow it. Credentials are held in a secrets manager, transfers are encrypted in transit, and we work to the…
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What if an integration fails at three in the morning?
Failures are alerted rather than silent, and every payload is logged so the affected records can be identified and replayed. Under a support agreement there is a defined response time; without one,…